Conflicting Radio Reports – You are operating at a 1 story Class 3 Ordinary Taxpayer. You will learn the 7 Steps To Role-Play Success. [CDATA[ (Learn how to develop your active listening skills.) Do not forget to allocate enough time so that the final few minutes are dedicated to drawing the discussion to a close. Customer Service Role Play Scenarios. Common role play scenarios include: handling a difficult customer or complaint, disciplining or appraising a member of staff, negotiating a contract or project delivery, and similar situations where conflict is possible. Thanks and good luck! The other role player is your manager.Â You have worked for this company for 4 years, having worked forÂ your Manager for the last 2 years. To ensure your success in attaining the role it may require some development of your emotional intelligence. The role play is usually 5-10 minutes long and you will be asked to demonstrate your ability to engage with a client. Maybe you’re worried about performing a. 1. At the beginning of the role-play (once the goal of the session is defined), the person playing the prospect will draw a piece of paper from the hat and adopt the qualities written on it. The self-rating box is meant to give yourself a chance to rate your own (KSA’s) to reflect your skill levels. You need to understand why Jim is having problems and explain how his missed deadlines are impacting others and the project as a whole. It also offers you the chance to demonstrate your delegation skills and how you would develop team members. Plan your response and prepare to call the customer.”, “You are a team member. To give you a clearer idea of what to expect let’s now look at 2 real-world examples. Why is flexibility so important? Research the organization's culture and preferred leadership style, as well as the competencies specified in the job description so that you know what is required. Common role play scenarios include: handling a difficult customer or complaint, disciplining or appraising a member of staff, negotiating a contract or project delivery, and similar situations where conflict is possible. The task you have been given in the role play is get Jim on board with the project plan. During the incident or exercise, there are indications that reflect conflicting or confusion between assigned areas, most notably the interior of the fire building and the roof.